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About Us Fancystuff are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Fancystuff is a trading name of Genesis Technical Ltd, UK company registration number: 03366667, registered as a limited company since 1995. Our contact details: Fancystuff 64 The Delph Reading RG6 3AW United Kingdom Phone: 0870 76 69 404 Fax: 0870 76 69 505 (UK calls charged at standard national rate) Email: sales [at] fancystuff [dot] co [dot] uk |
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payments. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept most credit cards including accept Visa and Mastercard. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
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Shipping And Handling Please select your preferred shipping method from the choices offered. We do not charge a handling fee. |
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Delivery Schedule We aim to deliver your order right away. We will normally send your order to you in approximatey 2 to 3 business days. Some items however are specially ordered and may take about 10 working days. International orders are generally received in under 7 working days. |
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Back Orders If your item is not in stock, we will back order for you. |
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Tax Charges VAT is included in all orders. VAT tax invoices are only issued on request, please contact customer services if you require a tax invoice. VAT registration number: GB 681 033161. |
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Credit Card Security For your peace of mind and security card card payments are handled directly by our payment company. We do not store your credit card details and do not see any of your credit card information. All information is passed directly to our payment company via their secure and encrypted server connections. |
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Guarantee We guarantee your satisfaction in every way we can. Please contact our customer services customerservices@fancylines.com for any queries. |
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Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call 24 hours a day on 0870 76 69 404 or fax us on 0870 76 69 505 (International prefix +44 and omit the leading zero) or write to us at 64 The Delph, , Reading RG6 3AW, United Kingdom |
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Privacy Policy Fancystuff do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
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Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |